Shipping policy

Last updated: October 11, 2026

FREE INSURED SHIPPING
All SkyNap orders ship free and are insured against loss or damage in transit.

PROCESSING TIME
Orders are prepared within 1 to 3 business days (Monday to Friday, excluding holidays). You will receive a confirmation email when your order is placed and a second email with your tracking number as soon as it ships.

DELIVERY TIME
Delivery usually takes 7 to 15 business days after the order ships. Delivery times are estimates and may be longer during holidays, peak seasons, customs checks, or carrier delays outside our control.

ORDER TRACKING
Use the tracking number in your shipping email or visit our Track Your Order page. Tracking information can take up to 48 hours to update after you receive your number.

SHIPPING ADDRESS
Please check your shipping address carefully before placing your order. If you notice a mistake, email us right away at myskynapps@gmail.com. We cannot change the address once the order has shipped, and we are not responsible for orders delivered to an incorrect address provided at checkout.

LOST, DELAYED OR DAMAGED PACKAGES
If your tracking has not updated for 10 business days, or your package arrives damaged, email us with your order number (and a photo if it is damaged). Because your order is insured, we will reship it or refund it at no cost to you.

CUSTOMS, DUTIES AND TAXES
For most orders no additional charges apply. If your country charges import duties or taxes on delivery, those charges are the customer's responsibility.

CONTACT
Questions about your shipment: myskynapps@gmail.com