Refund policy

Last updated: October 11, 2026

30-DAY RETURNS
You have 30 days from the day your order is delivered to request a return. To be eligible, the item must be in the same condition you received it, unused, and in its original packaging. You will need your order number or proof of purchase.

HOW TO START A RETURN
Email us at myskynapps@gmail.com with your order number and the reason for the return. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

RETURN SHIPPING
Return shipping costs are the customer's responsibility, unless the item arrived damaged, defective, or is not what you ordered.

DAMAGED, DEFECTIVE OR WRONG ITEMS
Please inspect your order when it arrives. If the item is defective, damaged, or you received the wrong item, contact us within 7 days of delivery with a photo or short video so we can make it right with a replacement or a refund at no extra cost to you.

90-DAY GUARANTEE
Every SkyNap is covered by a 90-day guarantee against manufacturing defects from the delivery date. If your pillow has a defect in materials or workmanship during that period, email us with your order number and a photo or video, and we will replace it or refund it.

REFUNDS
Once we receive and inspect your return, we will notify you whether the refund is approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may need additional time to post the refund.

EXCHANGES
The fastest way to get a different item is to return the one you have and, once the return is accepted, place a new order.

ORDER CHANGES AND CANCELLATIONS
Orders can be changed or cancelled before they ship. Email us as soon as possible at myskynapps@gmail.com. Once an order has shipped, it can no longer be cancelled, but you can return it under this policy.

CONTACT
Questions about returns or refunds: myskynapps@gmail.com